Thank you for choosing our product! We are dedicated to providing you with the best support experience possible. This section outlines how you can receive assistance and the resources available to help you.
Support Policy
Support for the themes/templates is provided in accordance with the ThemeForest Support Policy. Our team is here to assist you with theme-related inquiries and ensure that you have a smooth experience using the theme. Please refer to the below document for detailed information about the ThemeForest Support Policy.
Helpful Resources
For questions related to basic WordPress, Elementor, HTML, JavaScript, or CSS editing, we recommend exploring the following resources:
- WordPress Documentation
- W3Schools
- Elementor Help Center
- Elementor Academy
- For help with other plugins, please refer to their respective documentation page.
How to Get Support
If you require any assistance with the theme, please submit your support request through the below medium.
- Support Portal: Potenza Support
When submitting a support request, please provide as much detail as possible to help us assist you effectively. Include the following information:
- Detailed, clear and specific information about the issue you are facing.
- The URL where you are facing the issue.
- Any error messages you may be receiving.
- Steps to replicate the issue.
- Screenshots or screencasts (the issue must be highlighted in the screenshot images).
- Error log (If applicable, include any relevant error logs to help us diagnose the issue).
Additional Tips for Effective Support Requests
- Browser and Device: Mention the browser and device, with the version and model, you are using when you encounter the issue.
- Theme and Plugin Versions: if WordPress, provide information about the versions of the theme and any relevant plugins you are using.
- Recent Changes: Note any recent changes made to your site before the issue occurred, such as updates or new plugins installed.
Response Time
We strive to respond to support requests as quickly as possible. Please allow for up to 2 business days (or the response time mentioned in the Support tab on the product page on ThemeForest) for a response, depending on the volume of inquiries.